Shipping Policy

Effective Date: December 26, 2024

At Fepo Baby Milk, we are committed to ensuring the safe and timely delivery of your orders. This Shipping Policy provides details on our shipping options, delivery timeframes, costs, and how we handle shipping-related concerns for purchases made on fepobabymilk.com.

Shipping Destinations

We offer shipping to domestic and international locations.

  • Domestic Shipping: Includes all states within the United States, including Alaska and Hawaii.
  • International Shipping: Available to most countries worldwide, subject to customs and import regulations.

Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We provide a range of shipping options to suit your needs:

  1. Standard Shipping: Reliable delivery within 3-7 business days for domestic orders.
  2. Expedited Shipping: Fast delivery within 2-3 business days for urgent orders.
  3. International Shipping: Delivery time varies based on the destination and customs clearance.

Shipping Costs

  • Shipping fees are calculated based on the weight, dimensions, and destination of your order.
  • Free shipping may apply to qualifying domestic orders over a specified amount, as indicated on our website.

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can monitor the shipment’s progress and estimated delivery date using the carrier’s tracking system.

Delivery Delays

While we strive for timely delivery, unforeseen delays may occur due to:

  • Weather conditions or natural disasters.
  • Issues with shipping carriers beyond our control.
  • Customs clearance for international orders.

Lost or Damaged Shipments

  • If your package is lost or arrives damaged, contact us within 7 days of the delivery date.
  • For damaged items, please provide photographic evidence to help us resolve the issue with a replacement or refund.

Customs and Duties (International Orders)

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • These charges are not included in the total price at checkout.

Address Changes and Incorrect Shipping Information

  • If you need to change your shipping address, notify us within 24 hours of placing your order.
  • We are not responsible for delays or losses resulting from incorrect shipping details provided by the customer.

Return Shipping

For returns or exchanges, refer to our Refund and Returns Policy. Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part.

Contact Us

If you have any questions or concerns regarding shipping, please contact us:

  • Address: 509 Esplanade, Redondo Beach, California (CA), 90277
  • Phone: (424) 206-1150
  • Email: info@fepobabymilk.com