Refund and Return Policy for FepoBabyMilk
Effective Date: December 27, 2024
At FepoBabyMilk, we want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to assist with returns and refunds in accordance with the following policy.
1. Return Eligibility
We accept returns and exchanges for products purchased directly from fepobabymilk.com under the following conditions:
- Timeframe: Returns must be requested within 30 days of the purchase date.
- Condition: The product must be unused, unopened, and in its original packaging. We cannot accept returns on opened or used products due to health and safety regulations.
- Proof of Purchase: A receipt or proof of purchase is required for all returns. This can be found in your order confirmation email.
2. Damaged or Defective Products
If the product you received is damaged, defective, or incorrect, please contact us within 7 days of receiving the item. We will arrange for a return and provide a full refund or exchange at no additional cost.
3. Non-Returnable Items
For health and safety reasons, the following items are non-returnable:
- Opened or used baby milk products
- Products marked as “Final Sale” or “Non-Returnable” on the product page
Please inspect your order carefully upon arrival to ensure it is in perfect condition.
4. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at info@fepobabymilk.com or call us at (424) 206-1150. Include your order number and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide a Return Authorization (RA) number and detailed instructions for returning the product.
- Ship the Product: Securely package the product in its original packaging and ship it back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
- Refund or Exchange: After we receive the returned product, we will inspect it to ensure it meets our return conditions. Once approved, we will process your refund or exchange. Refunds will be issued to the original payment method.
5. Refund Process
- Processing Time: Refunds are typically processed within 5-7 business days after we receive and approve the returned product.
- Refund Method: Refunds will be issued to the same payment method used for the original purchase.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect products).
6. Exchanges
If you would like to exchange a product for a different item, flavor, or size, please follow the return process outlined above. Once the return is processed, we will ship the exchanged item to you at no additional shipping cost. If there is a price difference, we will either refund or charge the difference accordingly.
7. Order Cancellations
Orders can only be canceled if they have not yet been processed or shipped. If you wish to cancel your order, please contact us immediately. Once your order has been shipped, it cannot be canceled, but you can follow our return policy to return the product once it arrives.
8. Contact Us
If you have any questions or need assistance with a return or refund, please reach out to us:
FepoBabyMilk
Street: 509 Esplanade, Redondo Beach, California (CA), 90277
Phone: (424) 206-1150
Email: info@fepobabymilk.com
Website: fepobabymilk.com
We are here to ensure your satisfaction with FepoBabyMilk!
Thank you for shopping with us!